Google rolls out its DMA results pages in Europe and calls them its largest quality reduction
Google changed its results pages in Europe on 8th Sep to comply with the Digital Markets Act. Reuters carried the news, and Google's own verdict on it.
A Google official told Reuters the changes are the largest reduction in quality of service in the engine's 29-year history. That is Reuters' summary of the official's words.
Nick Fox, Google's senior vice-president for knowledge and information, gave Reuters a statement. The changes "degrade the user experience for Europeans", he said, "boosting online intermediaries at the expense of local businesses".
He added: "Users outside the EU will not be impacted by these changes."
What changes is the page for hotel, flight, restaurant and product searches. Reuters describes one specialised search engine highlighted at the top, then two more with fewer details.
A carousel of hotels, airlines or restaurants sits below them. Reuters says features such as real-time prices are stripped out of it.
Google's view is that the format favours comparison sites such as Expedia or Booking.com. Reuters calls these vertical search services, or VSS.
Google told Reuters that earlier DMA changes cut free, direct booking traffic to European businesses by 30%. It said tests with millions of European users showed dissatisfaction, with people retyping queries.
The context is the Commission's 460 million euro fine of 23rd Jul for Search self-preferencing. Our AI Overviews page covers it, and the Commission gave Google 60 days to comply.
Continued non-compliance can draw periodic penalties of up to 5% of worldwide turnover.
The same day, Search Central documentation gained a page on regional differences in the Search experience. Its changelog dates the addition to 8th Sep.
The page lists each feature by region and query type. The features are aggregator units, supplier units, an ecosystem carousel, job and places site features, and structured data carousels.
Türkiye and South Africa have their own rows.
Google says the page exists "to help publishers, businesses, and aggregators learn about the different regional search features available and understand the eligibility criteria and how to participate".
This is a layout change, not a ranking update. The status dashboard shows nothing, and no ranking system is named.
It is the second Search change in a fortnight that gives EEA searchers a different page from everyone else. The site reputation split of 30th Aug was the first.
A rank tracker measuring from one region sees only its own version of the page. For hotel, travel and product queries, the EEA version now leads with comparison sites.
